How do I cancel my order?
You can cancel your order any time prior to its shipment.
- Registered customers can check the order details by clicking on "My Orders".
- Next Page will show you all your existing orders under Order Summary.
- Click on the Purchase Id you want to cancel.
- Click on "Cancel Order" next to your Order Id that you wish to cancel.
How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take maximum 24 hours to cancel the order. You will be notified of the same.
In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.
If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
However, if you opt for having the money transferred back to the source of transaction,while we process the refund immediately and notify your bank, it usually takes up to 1-2 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
Why did Bookincart cancel my order?
Your order can be cancelled due to any of the below reasons:
- Technical issues related to pricing information.
- Non-availability of the product(s).
- Payment problem identified by Fraud Detection Department.
- Any order which will beyond our serviceable limit will cancelled with due information.
Note: We may put additional checks and verifications or seek more information before
accepting any order. We will contact you if all or a part of your order is cancelled or if
additional information is required to accept your order.
Can I add items and combine orders after I have placed an order?
We currently do not allow the facility of adding or combining orders once they have been placed.
You have to place another order if one order has been processed.
How will I know that my order is cancelled?
You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting "My order" segment under "My account" section. Usually, it takes upto24 hours to process cancellation.